Refund Policy

Conference Refund Policy

After careful thought and deliberation, we’ve made the decision to cancel the 2020 Fair Trade Federation Conference and Expo. During this difficult time, we must protect the health of all guests, attendees, staff of the Lancaster Marriott, and surrounding community by refraining from gathering. We are also eager to abide by the guidance provided by the CDC, Federal Government, and the Governor of Pennsylvania, who closed all non-essential business across the state.

If you registered for the conference, which was scheduled for April 27-29, and would like a full or partial refund, please contact the FTF directly at

Refund requests must be submitted before April 10, 2020 to be eligible for a refund. 

It may take several weeks to process any request; thank you in advance for your patience and understanding as we adapt. Any hotel room reservations will need to be cancelled with the hotel directly: Lancaster Marriott Contact Info.

We do not take this action lightly and will be creative in supporting FTF members and the larger global fair trade movement in the days, weeks, and months ahead.

Questions?  Please contact us at